Support for NAO, RobotsLAB BOX

Help! I bought the standard box and now I want to upgrade to the deluxe!

It’s your lucky day; you can upgrade at any time. Please note that the extended warranty and 1 year subscription start from the original purchase date, not the upgrade purchase date. See more about warranties

Jan 24, 2023 5:43:22 PM

Posted by Brendan Barnard
Topics: Troubleshooting & Warranties, Ordering, Processing, & Shipping, About the BOX

What if a robot breaks?

Never fear! Each box comes with a warranty for one year. For more information on what each specific warranty contains see this article on our warranties

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Jan 24, 2023 5:40:34 PM

Posted by Brendan Barnard
Topics: Troubleshooting & Warranties, About the BOX

My ARMBot won't connect with my tablet

How to connect the ARMBot to your tablet:

#1 Make sure ARMBot is plugged in securely. Unlike the other robots in the RobotsLAB BOX, ARMBot needs to be connected to an outlet in order to work. The ARMBot uses the largest charger cable and power supply inside the Accessories Kit.

Jan 24, 2023 5:39:41 PM

Posted by Brendan Barnard
Topics: Troubleshooting & Warranties, About the BOX

Can I purchase a warranty? What’s included?

Each RobotsLAB-BOX comes with a 1 year warranty. The Deluxe BOX covers the following: 3 free hardware repairs (including robots, tablet, or accessories) and free shipping.

Jan 24, 2023 5:38:57 PM

Posted by Brendan Barnard
Topics: Troubleshooting & Warranties, About the BOX

My school uses a program that connects to projectors/smartboards over Wi-Fi (miracast, chromecast, etc.). Can I use this with the BOX?

Wireless data streaming programs like Miracast and Chromecast are becoming popular ways to reduce the number of wires, plugs, and cables in classrooms. The short answer, though, is that while you can use these technologies to connect your BOX and tablet with a projector, we recommend that you don't. Your tablet for the RobotsLAB BOX uses its Wi-Fi connection to control the AR.Drone included in your kit. If the tablet is connected to a projector over Wi-Fi, then it will not be able to talk to the AR.Drone, which means you will be unable to run the lesson!

Jan 24, 2023 5:14:01 PM

Posted by Brendan Barnard
Topics: About the Tablet, Troubleshooting & Warranties, About the BOX

How long does it take to receive my RobotsLAB-BOX?

It’s so exciting buying state-of-the-art teaching technology! Lucky for you the average order-to-door delivery time for a RobotsLAB-BOX is less than 14 business days so you won’t have to be on the edge of your seat for long.

Jan 24, 2023 5:12:52 PM

Posted by Brendan Barnard
Topics: Ordering, Processing, & Shipping, About the BOX

My tablet is broken. What do I do?

First, let's figure out what the problem might be. Is the Tablet physically damaged (broken case, shattered screen, broken button)? Or is it just not working properly?

Is your tablet just behaving oddly? Not turning on, crashing, making noise but nothing shows up on the screen? Having trouble connecting to your robots? The two best fix-it paths: Charge it, and/or Update it!

Jan 24, 2023 5:12:06 PM

Posted by Brendan Barnard
Topics: Troubleshooting & Warranties, About the BOX

I’m not very good with computers, will it be hard to operate the tablet or the lessons?

Absolutely not. The tablet comes fully charged and preloaded with everything you will need. If you still run into problems we are here for you, just reach out and we’ll be happy to help troubleshoot.