General Description

KettyBot is an advanced service robot developed by Shenzhen Pudu Technology Co., Ltd. (Pudu). Designed to enhance efficiency in various environments such as restaurants, hotels, and other service-oriented settings. This robot features a narrow and modern design, allowing it to navigate seamlessly through tight spaces and interact with customers and staff effectively.

Advertising screen content and speech can be customized, and the robot can perform various functions including customer attraction, making deliveries, and greeting and escorting.

Specifications

Height 1103mm

Width 451mm

Weight 38kg

Grade limit 5 degrees

Speed max: 1.2 m/s

Minimum aisle width: 55cm

Carrying capacity: 11kg per shelf

Mapping

KettyBot is mapped directly on the robot and the robot provides instructions on how to do so. Refer to the appropriate training videos for more detailed information.

When the robot is newly activated, the option is given to create a new map. To create a new map on an already installed robot, enter the Settings Menu, choose Map Settings, and then “Edit Map”. You will be required to enter a verification code. That code is available in Pudu Cloud in the information about the store that robot is bound to.

For general information about mapping robots, please refer to the Mapping page.

Maintenance

Cleaning: Ensure that the robot's exterior and sensors are free from dust and debris. Use a soft cloth and just a few drops of dish soap. Rubbing alcohol can be used to clean oil-based or greasy spots on the robot. Clean off the RGBD and LIDAR sensors with a clean and dry soft cloth.

Software Updates: Regularly update the software to ensure the robot is running the latest version, which includes performance improvements and security patches.

Battery Care: Charge the robot at least once a week to maintain battery health. If the robot is not going to be used for more than a week, turn the key off.

Wheels: Periodically check the wheels and remove built up hair and debris from the casters and the motor wheels.

Compliance, Certifications, Awards

MSDS

ISO/IEC Certifications:

• ISO/IEC 27001:2022: This certification is the most stringent international standard for Information Security Management Systems (ISMS), demonstrating that Pudu Robotics has established methodologies and frameworks to protect critical and sensitive information.
• ISO/IEC 27701:2019: This certification specifically addresses Privacy Information Management Systems (PIMS), confirming that Pudu Robotics has implemented comprehensive privacy controls to manage the full lifecycle of personal information​ (Smart Delivery Robot-Pudu Robotics)​.

CE Mark:

• The KettyBot complies with the Conformité Européenne (CE) marking, which is mandatory for products sold within the European Economic Area (EEA). This mark indicates that the product meets EU safety, health, and environmental protection requirements. The CE marking includes compliance with the Low Voltage Directive (LVD) and the Electromagnetic Compatibility (EMC) Directive, ensuring the device does not create unwanted interference or pose electrical hazards​ (Sofeast)​.

FCC Compliance:

• The KettyBot adheres to the standards set by the Federal Communications Commission (FCC) in the United States, particularly under FCC Part 15, which regulates electronic devices to minimize radio frequency interference. This ensures that the KettyBot can operate without causing or being affected by other electronic devices​ (Compliance Gate)​.

Industry Canada (IC):

• Similar to FCC compliance, the KettyBot also meets the certification requirements set by Industry Canada (IC), ensuring that it adheres to Canadian standards for electronic devices and radio equipment​ (Sofeast)​.

Common Problems

Please refer to the Support AI for KettyBot for information about common problems and solutions. You can also browse the Troubleshooting Knowledge Base.

Documents and Links

User Manual

1.2m dual path instructions