Despite the COVID-19, Softbank Robotics Customer Support and Repair services for the robots Pepper and NAO are still open and operational. All your requests will be processed.
SoftBank Robotics Europe's NEW Support Center is now online and you can discover new sections about your robots Pepper and NAO updated regularly :
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The Getting Started section will guide you right after you receive your robot: you will learn how to unbox it, turn it on, and proceed to the initial configuration.
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The User Guide section contains all the useful information regarding the robot daily use.
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In the Download section, you will find all the printed documentation (in PDF), as well as all the Software resources compatible with your robot and its previous versions.
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Application Store is a direct access to our application store, to enrich its behavior by downloading applications for your robot.
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The Troubleshooting section is here in case you have a problem. We try to answer the most common questions as well as the known issues.
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If you have not found the answer to your question, you can contact our Customer Support through the Contact Support section.
You can discover more about the new support center here
Robots Can Also Get the Coronavirus?
We at RobotLAB know how scary it can be with the CoronaVirus out there. Please keep your tech clean at school or home and lower the chance of transferring the virus! Watch the following video and learn how to clean your robots properly!
